Refund policy

HOW DO I PROCESS A RETURN?
To start the return process for your order, please email your name, phone number & the order number to theprofessionalex@gmail.com

 

WHAT ITEMS ARE ELIGIBLE FOR A RETURN?

You can return your items within 30 days of your order being fulfilled.

  • Items must be in their original condition & hang tag must still be attached
  • Clothing must unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear  
  • Items will not be eligible for a return if you have chosen to crop it

 

Sale items are not returnable - no exceptions. 


WHAT DO I DO IF MY ORDER IS MISSING?

  • If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information 
  • After you contact USPS, please contact us within 21 days of notice of delivery via email at theprofessionalex@gmail.com - please include your name, order number & the information USPS has provided you about your delivery in your email
  • In order to receive a replacement order or a store credit, we must ask you to follow the steps above


ARE THERE ANY CHARGES FOR A RETURN? 

  • We are finally able to offer return shipping labels. Save a little stress with our pre-paid, pre-addressed shipping label & a flat rate return shipping fee of $8 will automatically be deducted from your refund or store credit once your return makes its way back to us OR feel free to use a carrier of your choice & you will be responsible for any shipping fees
  • Original shipping charges will not be refunded
  • If your return is deemed unfit for a refund or store credit or is not returned to us within 14 days of approval, you will be responsible for any & all shipping costs associated with your return & a refund will not be issued 
  • International orders will be responsible for all shipping costs associated with returns


HOW SOON WILL I RECEIVE MY REFUND OR STORE CREDIT?

  • Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
  • If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days


WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

  • If your order arrives damaged, you must contact us within 3 days of delivery via email at theprofessionalex@gmail.com
  • Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box
  • In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn